JOB DESCRIPTION

At the WKND we create and fully manage premium iGaming brands. We are a remote-first business with offices in Malta and Marbella, powered by highly experienced teams with a wealth of industry knowledge. We believe in giving our teams accountability and autonomy, trusting in their expertise and best judgment to continuously learn and provide the best gaming experience to our players.

As a Customer Service Specialist within our Player Operations team, you will report to the Head of Customer Service and be part of a team 12, dedicated to providing an awesome customer service to our players – specifically within the Brazilian market.

RESPONSIBILITIES

Provide amazing customer service to all our players via chat and emails in native Brazilian-Portuguese and English.
Respond professionally to a range of live chat and email queries from our players.
Listen, probe and investigate enquiries to determine the underlying needs of the customer.
Communicate in a prompt, thoughtful, warm and empathetic manner.
Provide first time resolution where possible .
Remain vigilant of any suspicious activity and escalate accordingly.
Look to cross sell and promote at all opportunities
Identify RG concerns within live communications and provide the necessary support.
Put the player first at all times!

Requirements

A Native Brazilian-Portuguese Speaker with excellent written and spoken communication skills in English
Customer Service experience or similar role within Igaming would be beneficial but not essential
A willingness to learn new skills
A team player!
Place of hire: Malta or Spain (Possibility to be reviewed for remote work at Company discretion)
Shift work, typically between hours 8 am – 1 am, with the possibility to extend to night shift if the business requires

what’s in it for you?

Remote-first culture with a focus on meaningful meet-ups and relationships.
Work with an exceptional team with decades of igaming experience.
Specially dedicated laptop equipment budget to purchase equipment of your choice.
Monthly work from home subsidy of 100 euro (untaxed)
Relocation support if you decide to move to Malta or Spain
Travel budget for overseas collaboration with Malta and Spain teams and vice versa
Career Development

Open positions